Privacy Policy

1. Introduction

Lone Pine Technology Services & Supply, L.L.C. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, mailing address, and any other information you voluntarily provide
• Service Data: Information related to site surveys, product orders, and service requests
• Automatic Data: Browser type, IP address, pages visited, and other usage information

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Process your transactions and send you related information
• Email you regarding your order or service request
• Fulfill and manage your purchases, orders, payments, and transactions
• Generate a personal profile about you to make future visits more personalized
• Improve our website and services
• Monitor and analyze usage and trends to improve your experience

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We share information with third parties that perform services on our behalf, including payment processors, email providers, and hosting providers
• Business Transfers: Your information may be transferred as part of a merger, acquisition, or sale of assets
• Legal Requirements: We may disclose your information when required by law or to protect our legal rights

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Text Messaging (SMS)

When you provide your phone number and choose to opt in to receive text messages on one of our service request forms, we may send you SMS messages related to your request, including request confirmations, scheduling coordination, custom order updates, appointment reminders, and service updates. Email remains our primary written record, and SMS is used only as an additional contact option when you request it.

• Consent: We only send text messages to customers who have explicitly opted in via a form checkbox. Consent is not required to purchase products or receive services.
• Message types: Transactional and service-related messages only (e.g., scheduling, follow-up on your request). We do not send promotional or marketing text blasts.
• Message frequency: Message frequency may vary based on your active service request and any follow-up coordination needed. You will not receive unsolicited marketing texts.
• Message and data rates: Standard message and data rates from your mobile carrier may apply.
• Opt-out: Reply STOP at any time to stop receiving text messages. Reply HELP for assistance.
• No sharing: We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
• Carrier liability: Carriers are not liable for delayed or undelivered messages.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: